Bank reinforces its unique business model, which combines a hybrid service platform, reaches BRL 24 billion in its credit portfolio, and announces 150 new Smart Hubs for 2025
São Paulo, February 24, 2025 – Agibank, a bank that transforms the financial system by connecting the Brazilian population often left behind by large banks that close branches and purely digital fintechs, ended the fourth quarter of 2024 with impressive results.
The company outpaced the segment’s growth rate fivefold, even in a challenging macroeconomic scenario marked by strong competition and high interest rates.
In 2024, Agibank’s net income reached BRL 870.9 million, a 102.5% increase compared to the previous year. In the fourth quarter, the result was BRL 224.5 million, a 54.3% gain over the same period in 2023, while the credit portfolio rose 52.1%, reaching BRL 24 billion.
This performance reflects the consolidation of the bank’s business model, which combines digital channels with more than a thousand physical service points, providing easier access to financial products for over 4 million active customers.
4Q24 Financial and Operational Highlights
-Net Income BRL 224.5 million in 4Q24 (+54.3% vs. 4Q23). For the full year, net income reached BRL 870.9 million (+102.5% vs. 2023).
-Total Revenue BRL 2.2 billion in 4Q24, an increase of 16.8% compared to 3Q24 and 47.8% year-over-year, totaling BRL 7.5 billion in 2024 (+46.1% vs. 2023).
-Service Revenues BRL 208.9 million in 4Q24 (+46.3% vs. 3Q24 and +167.6% vs. 4Q23), reflecting growing product diversification. Over the year, they totaled BRL 560.1 million (+145.6% vs. 2023).
-Total Credit Portfolio BRL 24 billion (+52.1% vs. 4Q23), driven by secured loan products (consigned loans and FGTS-based credit) and a strategy of customer primacy among account holders.
-Delinquency (over 90 days) 3.0%, a 0.9 p.p. decrease in 12 months; Coverage Ratio rose to 138.1%, highlighting the robustness of the portfolio.
-Active Customer Base 3.9 million (+46.2% vs. 4Q23), with an NPS (Net Promoter Score) of 76 points, reflecting closeness to customers and differentiated service.
-Shareholders’ Equity BRL 2.72 billion (+82.7% vs. 4Q23), boosted by the completion of Agibank’s second private investment round, including BRL 400 million from Lumina Capital Management, as well as retained earnings throughout the year.
Glauber Corrêa, CEO of Agibank, commented “We closed 2024 with another historic year for Agibank, breaking profit records, further expanding our customer base, and strengthening a unique hybrid service model. These figures reflect our commitment to providing financial products in a simple and personalized way, whether through digital channels or our more than 1,000 Smart Hubs.”
According to the company’s CFO, Marcello Dubeux, “Agibank sustained a robust level of credit growth, with an emphasis on secured lines, without compromising prudent origination criteria. This ensures increasingly healthy delinquency indicators. In 2025, our focus will remain on sustainable expansion, supported by data and technology, in addition to our target of opening more than 150 Smart Hubs over the course of the year.”